Systems & initiative
They said the online system would cost at least six figures.
The situation
This was the 1990s. Online inventory was rare, Google wasn’t a verb, and Amazon wasn’t yet the marketplace people know today. Our customers were already asking to see accurate product information and place orders online, but the available proposal felt out of reach.
What I did
I found a viable platform, bought it, learned it, and built a working site on my own time. After the company bought it, I moved from sales into Development and built the product content it needed: original photos, descriptions, uses, weights, box dimensions, and organized inventory data.
What changed
When Costco built its online store, the company already had the product data and images needed to support fulfillment, which helped it win the contract. Costco later recommended the company to Amazon, opening another major online retail relationship and a period of enormous growth.
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